FAQs

Introduction

What is DIY MeAL PLAN?

DIY Meal Plan is designed to allow you to create the perfect meal. By choosing the quantity and type of ingredients you want, you can optimise the macros using our nutrition label calculator in real time.

What is the nutrition label based on?

We follow nutrition data based on cooked weight based on USDA guidelines.

Does that mean each DIY meal comes with its own custom nutrition label?

You bet! Its what sets us apart. Every meal you create comes with the customised nutrition label indicating key ingredients and all the macros of that meal. You will know exactly what goes in your body!

Order & Delivery

What is cut off time?

Our cut off time is 12pm, Monday to Friday. (Excluding Public Holidays)

When is delivery made?

All orders made before the cut-off time will be delivered in 2 working days. For eg orders made on Monday before 12pm will be delivered on Wednesday before 8.30 am.

how much is delivery?

All DIY orders above $350 are free of charge. We strongly encourage you to try reach this as all orders below $350 will require a $45 delivery fee from our 3rd party logistic provider

HOW is delivery made?

Your meals are delivered by our 3rd party logistics provider with thermal bags to keep your food fresh for longer.

WILL I GET NOTIFIED WHEN THE FOOD IS DELIVERED?

We generally do our deliveries Mon - Fri before 8.30am (excluding public holidays and bad weather). Our delivery driver will notify you once your food is delivered.

WHAT HAPPENS DURING BAD WEATHER?

We will always do our best to deliver under most circumstances, however to protect our drivers please note we will not be able to deliver when thunderstorm (red and above) and typhoon 8+ warnings are hoisted.

Food

Where is the food made?

Rest assured all our food is cooked by professional chefs in a FEHD approved food factory with inspections conducted regularly by FEHD officials.

How is the food prepared?

We freshly prepare your meals based on your order using premium ingredients. All meals are also packaged with state of the art thermo sealing technology to ensure food stays fresh for longer.

What safety measures do you have in your kitchen?

We're glad you asked! Our kitchen premises is cleaned on a daily basis, professional pest controlled by LBS and subject to FEHD inspection on a regular basis.

Storage & Reheat Method

How LONG DOES THE food keep ?

If food is immediately kept under 4 degrees fridge, food can generally last 2 days. By using thermo seal technology we are able to significantly restrict airflow compared to traditional takeaway packaging. This actively limits that chances for food oxidistion and bacteria to grow.

Can the food be frozen to extend shelf life?

Whilst freezing meals if packaging is intact can boost shelf life, we recommend our customers consume the meals within 2 days.

How should I reheat the meals?

For convenience, reheat via microwave. We suggest peel the edge of the plastic lid, remove the sauce container and reheat in 30 second intervals based on desired results. Otherwise, removing food from packaging and using pan fry or steaming are also options you may consider .

Is there any way to recycle your packaging?

ABSOLUTELY! Please clean the bags we'll HAPPILY do the recycling for you. Just WhatsApp us and we'll arrange to have them picked up :)

How to store the meal?

Upon receiving your meals, we recommend you to keep in refrigerator under 4 degrees