Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Adverse Weather Arrangement
Situation 1: Black Rainstorm Signal/ Typhoon Signal No. 8 lowered or canceled before 6 am- Delivery service remains the same ( although please allow for slight delays as we navigate through poor traffic)
Situation 2: Black Rainstorm Signal/ Typhoon Signal No. 8 continues post 6 am - Unfortunately there will be no meal plan delivery on that day and we deliver your meals on the next day.
No problem! You may pause or modify any time however please allow for 2 working days' notice (cut-off time 10 am) for our kitchen to process your request. We do not offer refunds however in the rare event of cancellation or monetary compensation, $100 admin fee will be deducted. You can reach us on WhatsApp 5699 3560 or Email email@example.com.
No problem. As long as its within our delivery zones, simply contact us with 2 working days (cut off time 2pm) by WhatsApp 5699 3560 or email firstname.lastname@example.org.
Unfortunately our promotions are not able to be applied retrospectively for orders already made.
Unfortunately promotion codes cannot be applied retrospectively to orders already made. We recommend you use the code for your next order.
We aim to deliver all food to our customers from Monday to Friday.
Hong Kong Island and Kowloon：Before 8:30 am / 9:00 am - 11:00 am
New Territories：Before 9:00 am
Please noted that no delivery on public holidays and FITTERY does not guarantee specific delivery times.
If you have any questions regarding the above delivery range and service hours, please WhatsApp our Customer Service Hotline at (852) 5699 3560
Areas with special arrangements
* International Commerce Centre (ICC) will be delivered to the pickup point at 1/F, opposite the cashier of Sky100
* Due to office building management policy, no delivery service to HSBC Centre and HSBC Main Building.
No delivery services will be provided for the following areas
All country parks, Temple Hill (Shatin Pass Road to Kwun Yum Temple), Lei Yue Mun Praya Road, North District - Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Tsui Est, Luk Kiu Yuen Long District -Mai Po, Lau Fau Shan, Lok Ma Chau, TuenMun District - Lung Kwu Tan Tai Po District - Lin Au, Plover Cove, Sai Kung District - Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O, Tai Miu, Sha Tin District - Upper/Lower Wo Che, Fa Sam Hang, Discovery Bay, Tung Chung, Ma Wan
All our food is cooked fresh and macro portioned according to USDA nutrition guidelines. All food preparation is done within a HK Government licensed food factory premise that is routinely regulated and monitored by HK Government Food and Environmental Hygiene Department. There is a within 15% variance for calories and macros on a daily basis.
Our philosophy is based on designing "Food Fitted to You". This means there is no such thing as one size fits all and is the reason why we offer both a signature meal prep as well as a full customisation option with our make your own meal prep offering. We also portion all food based on nutrition values such as protein, fat, carbohydrates and calories to ensure each meal meets our customers macro expectations.
We offer 5 types of meal preps (Light n Easy, Healthy Zen, Bulk Up, Keto Fit, Low Carb Lean) however if you are following a professional Trainer we recommend you consult him/her first. For advanced meal prep requirements, you may try our Make Your Own meal prep offering. Alternatively you can also contact our nutritionist for recommendations.
No problem. Please WhatsApp us on 5699 3560 or email us at email@example.com before ordering if you have any allergies.
Whilst we allow our customers to stop and start their meal preps any time, please note there is an end date as to how long we can stop your meal preps. Please note that 1-week, 2 weeks and 4 weeks meal preps need to be completed within 2 weeks, 4 weeks and 8 weeks from purchase date.
・Orders placed before Friday 10:00 am, the earliest start date is Next Monday
・Orders placed before Sunday 11:59 pm, the earliest start date is Next Thursday
No meal prep service on weekends and public holidays, the meal will postpone to the next working day.
If Monday is a public holiday, in which your meal prep will automatically start on the next working day. However should you like to change the meal prep start date to any other day, please do WhatsApp us on 5699 3560 or email us firstname.lastname@example.org with 2 working days (10am cut off time) notice.
As the famous saying goes " you didnt gain all your weight in 1 day, you wont lose it all 1 day either". Most customers with a set health goal achieve best results over 4 weeks, however we also offer 1,2 and 3 week options to suit all lifestyles.