FAQs

DIY Meal Plan allows you to customise your own menu and delivery schedule. Each delivery inlcudes 5 dishes chosen by you, which are then delivered according to the dates you select.

We currently allow customers to purchase sets of 10, 20 and 40 meals.

We follow nutrition data using cooked weight based on USDA guidelines. We portion control all main ingredients before and after cooking and aim to keep deviation within 10-15% margins.

Every meal comes with nutrition label indicating key ingredients and main macros.

We have a weekly cut off order time of 12pm each Friday.

This means if you place your order between Monday and Friday (12pm) of this week, your earliest delivery date will be Monday of next week.

If you place your order after Friday 12pm of this week, your earliest delivery date will be Monday of the following week (i.e next next week)  

Our 3rd party courier service will deliver your meals based on the dates you have selected.

Delivery driver will notify you once your food is delivered. Below are our available delivery time slots.

Hong Kong Island and Kowloon：5:30 am - 8:30 am / 8.30am - 11.30am

New Territories： Before 10:00 am

FITTERY does not guarantee specific delivery times.

Your meals are delivered by our 3rd party logistics provider with thermal bags to keep your food fresh for longer.

Our coverage includes majosrity of Hong Kong Island, Kowloon, New Territories

Areas with special arrangements

* International Commerce Centre (ICC) will be delivered to the pickup point at 1/F, opposite the cashier of Sky100

* No delivery service to HSBC Centre and HSBC Main Building due to office building management policy.

No delivery services will be provided for the following areas​

All country parks, Sai Kung, Temple Hill (Shatin Pass Road to Kwun Yum Temple), Lei Yue Mun Praya Road, Discovery Bay, Tung Chung, Ma Wan

．North District | Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Tsui Est, Luk Kiu, Kwu Tung, Fung Kog Tsuen, Ho Sheung Heung
．Yuen Long District | Mai Po, Lau Fau Shan, Lok Ma Chau
．TuenMun District | Lung Kwu Tan
．Tai Po District | Lin Au, Plover Cove
．Sha Tin District | Upper/Lower Wo Che, Fa Sam Hang

We will always do our best to deliver under most circumstances, however to protect our drivers please note we will not be able to deliver when thunderstorm (red and above) and typhoon 8+ warnings are hoisted.

All our food is cooked by professional chefs in a FEHD approved food factory with inspections conducted regularly by FEHD officials.

We freshly prepare your meals based on your order using premium ingredients. All meals are also packaged with state of the art thermo sealing technology to ensure food stays fresh for longer.

We're glad you asked! Our kitchen premises is cleaned on a daily basis, professional pest controlled by LBS and subject to FEHD inspection on a regular basis.

If food is immediately kept under 4 degrees fridge, food can generally last 2 days. By using thermo seal technology we are able to significantly restrict airflow compared to traditional takeaway packaging. This actively limits the chances for food oxidistion and bacteria to grow.

Whilst freezing meals if packaging is intact can boost shelf life, we recommend our customers consume the meals within 2 days for best taste.

For convenience, reheat via microwave. We suggest cut through the thermoseal, remove the sauce container and reheat in 30 second intervals based on desired results. Otherwise, removing food from packaging and using pan fry or steaming are also options you may consider .

ABSOLUTELY! Please clean the bags we'll happily do the recycling for you. Just WhatsApp us on 5699 3560 and we'll arrange to have them picked up on your next delivery :)

Upon receiving your meals, we recommend you to keep in refrigerator under 4 degrees